Our Clinic

Our Clinic Space

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London office

Our main clinic is located in the downtown core of London, Ontario. Access from the 401, LHSC Hospital location & lots of street parking available.

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Our Waiting Area

Our comfortable waiting area has a library, TV, free wifi and lots of other resources, as well as our famous baby board, where your baby's name, date of birth and weight will be on display.

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Our Clinic Rooms

We have four clinic rooms to carry out your prenatal and postnatal appointments each time you visit us.

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Our Clinic Space In London

Please log in to the client area to our “Welcome to Thames Valley” webpage to review our current policies and protocols during the COVID-19 pandemic. 

We understand that Thames Valley Midwives’ policy with regard to the limitation of visitors to our clinic has been very difficult for loved ones and we appreciate the support you have provided in ensuring the safety of clients, staff, and the community during this pandemic. 

Our midwives have a thorough cleaning protocol in the office between clients as a result of new guidelines provided to us by the College of Midwives, Association of Ontario Midwives, and other sources providing us with the most up to date procedures.

Please note some of the information on our website currently will reflect normal routine practices prior to the coronavirus pandemic. We have attempted to change as much information as possible to reflect the new rules and regulations put in place to protect you, your baby, your family and your midwives. We apologize if some of this information changes, due to the ever-changing and evolving recommendations by Public Health, the Ministry of Health and the World Health Organization (WHO). We will do our best to keep you informed and up-to-date on the latest updates.

Thank you again for your cooperation and ongoing support at this time. Please note:  abusive behaviour in relation to these policy changes will not be tolerated. It has been very challenging for your Midwives and our staff members to navigate these ever-changing policies to protect you and your baby as best as we can. We apologize for any inconvenience this may have caused, and look forward to welcoming our families back together soon.

Relaxation Area

The main clinic of Thames Valley Midwives offers a small waiting room during our winter months for clients unable to wait in their car or arriving by foot. We have a few chairs socially distanced for this purpose. If you are arriving by car, please feel free to use our washroom prior to your appointment, but we encourage clients to wait in their car until your midwife calls you in for your appointment or you have been given other instructions by our administrative team.

Our lending library remains closed in response to the pandemic infection control requirements.

The main clinic of Thames Valley Midwives offers a very comfortable waiting room for relaxing before your appointment.  It is equipped with a TV to enjoy informative birthing programs and features a lending library. We also have free wifi!

*We take a small deposit for our lending library use, which we will give back to you once you have returned borrowed resources.

Self Screening For COVID-19 Symptoms

Please complete your self assessment questionnaire prior to arrival, which can be found on your appointment reminder email. If you forget to complete this assessment prior to arrival, the self assessment questionnaire is posted on the front door of our office. All answers must be negative or NO to proceed with an in-person assessment. If you arrive on foot, you should not present to the entrance until your allocated appointment time. Your midwife will call prior to your appointment to confirm you have passes screening before entry to the clinic is granted.

Please arrive wearing a non-medical mask or home made face covering. You can review appropriate mask information such as how to put your mask on and take it off safely, as well as appropriate masks to wear here.

If you are presenting with any signs of COVID-19 or are positive/answer yes to any of the screening questions, remain in or return to your car and call the office to inform the staff you have symptoms. Our administrative staff will contact your midwife to provide you with instructions.

Family Friendly

Thames Valley Midwives is family friendly.  We encourage family members to come along to your appointments unless you prefer some “alone time”. We also encourage partners or your chosen birth partner(s) to attend your prenatal appointments, if they wish, to provide them with opportunities to ask any questions they may have prior to the birth.

Health & Safety

Unfortunately, due to current Health and Safety laws, we are unable to provide toys within our space, so we encourage you to bring toys, books or colouring pads along for your little ones to keep them occupied during your appointment.

Accessibility

Accessibility to our clinic is, unfortunately, limited. We do have stairs leading up to our clinic space, as well as inside the building, therefore, you may find it tricky to bring your stroller with you. If you or your partner are unable to access our building, please contact us, and we will make arrangements to accommodate you.  If you require language interpretation services or sign language interpretation, please contact us. 

What to do if you are sick

If you or anyone in your household are sick, have cold/flu like symptoms or have suspected or confirmed COVID-19, we request that your call our administrative team to reschedule your midwife visit. Please do not get out of your car and enter our office if you are unwell upon arrival, your midwife will make arrangements to visit with you virtually over the phone.

If you are unvaccinated against COVID-19, our midwives are taking extra precautions, and will reschedule your appointment until after a 14 day isolation period, and after you are symptom free for at least 48 hours.

If you are double vaccinated, we require you to be symptom free for at least 48 hours when rescheduling your appointment.

During self-isolation for COVID-19, our midwives will check in with you over the phone unless an emergency visit is deemed absolutely necessary.

Accessibility

Accessibility to our clinic is, unfortunately, limited. We do have stairs leading up to our clinic space, as well as inside the building, therefore, if you are unable to access our building, please contact us, and we will make arrangements to accommodate you.  If you require language interpretation services or sign language interpretation, please contact us. 

What to do if you are sick

If you or your children/partner are sick, we prefer for clients to reschedule their appointment during this time. Should you require an urgent midwife assessment, you can ask our administrative staff to make the necessary arrangements. If you do attend clinic, we ask that you and your children/partners put on a mask, which is  provided, and to use hand sanitizer on arrival to the clinic. This is of the utmost importance, as we have many newborn babies visiting our clinic with immature systems. Our midwives need to stay well to look after you and other clients during cold, cough and flu seasons!

Due to the coronavirus pandemic, if you are showing symptoms or have been in contact with anyone who has been exposed to the coronavirus or have travelled outside of Canada in the past 14 days, we request that you reschedule your appointment and follow guidance from the public health webpage to self-isolate at home.

Winter Conditions

During dangerous winter weather conditions, we will notify you of clinic cancellations. We almost always cancel clinics during times where schools and universities are cancelled due to dangerous weather conditions. Your safety and the safety of your baby, as well as the safety of our team, is of utmost importance. You can also view our cancellation updates on our Front Page. Please check before leaving home that clinic is still running during inclement weather. If you ever feel you’re unable to safely attend clinic, we urge you to rebook for another day or switch to a phone visit.

Prenatal Classes

Thames Valley Midwives offer private in-house prenatal classes quarterly run by one of our midwives.

Classes are uniquely designed to educate expectant parents on healthy pregnancy, labour and birth, and early parenting. Class size is limited in order to tailor sessions to the individualized needs of the group.  Clients of all care providers are welcome.

Click below to find out more.

If you wish to explore other options, in London or the surrounding areas, we have a few more links listed on our resources page. Click below to find out more.

Booking Appointments

Thames Valley Midwives have an online booking system, which allows your midwives and administrative staff to book your prenatal and postnatal appointments in advance. There are times where midwives must cancel clinic in order to attend a birth, or in order to sleep after attending a birth that has occurred overnight. There are also times when a midwife must move clients to earlier or later appointment times due to other midwives requiring sleep from multiple births, and therefore they must also do the work of the sleeping midwife. When a clinic is cancelled, there will be a communication on our outgoing voicemail message in this regard. 

We attempt to call clients when clinic is cancelled, however, we cannot always reach them in time. Please provide us with alternative telephone numbers in order to ensure that you can be contacted readily. We will attempt to find you an appointment that best suits your schedule but please be aware that this is not always possible.

Our first priorities are that you are seen in clinic according to the recommended schedule and that most of your appointments are with your primary and alternate midwives. Often this will mean that you need to have appointments during your workday. Your employer is required by law to provide the time for you to attend appointments. For clients who usually attend Aylmer or Woodstock clinics, we will do our best to schedule you in these locations. Due to limited clinic space in satellite clinics, we can almost guarantee that you will need to attend at least some appointments in the London office. We do not offer evening or weekend appointments.

Finally, there may be times when you have to wait to be seen. This is primarily due to our policy of not completing a clinic visit until all of our clients questions are answered. Please keep in mind that this applies to you as well. Should you have more questions that your half-hour appointment allows, we will spend as much time with you that you require. Midwives frequently answer urgent calls from other clients and clinicians in the field during clinic days. This may also affect our schedule.

Our Aylmer Clinic

Every Tuesday, we run a satellite clinic at our Aylmer location with our Elgin County team midwives (with the exception of holidays).

The Thames Valley Midwives clinic room is located in the back building of the East Elgin Family Health Centre at 418 Talbot Street West, Aylmer. There is a large, free parking lot and this location is wheelchair accessible. This location also has an on-site ultrasound department in a different building and a laboratory department in the basement.

The clinic room is the first door on the right after walking up the stairs of the main entrance and down the hallway. There are benches next to the elevator where you can wait until the midwife calls you into the clinic room. We often place a sign on our door to alert you to the correct room.

There is no administration at this location, and our room leads directly into the midwife’s office. Please do not knock as your midwife may be with another client when you arrive.

Washrooms are located further down the hallway in the doctors waiting area. Please allow time to use them on your arrival as clinic time runs smoothly at this office due to limited appointment spots.

We encourage you to book your appointments in a timely manner, as spots do fill up quickly at this location. Should there be no spots available, you will be asked to come to our London location for your appointment.

Booking Appointments

Thames Valley Midwives have an online booking system, which allows your midwives and administrative staff to book your prenatal and postnatal appointments in advance. There are times where midwives must cancel clinic in order to attend a birth, or in order to sleep after attending a birth that has occurred overnight. There are also times when a midwife must move clients to earlier or later appointment times due to other midwives requiring sleep from multiple births, and therefore they must also do the work of the sleeping midwife. When a clinic is cancelled, there will be a communication on our outgoing voicemail message in this regard. 

We attempt to call clients when clinic is cancelled, however, we cannot always reach them in time. Please provide us with alternative telephone numbers in order to ensure that you can be contacted readily. We will attempt to find you an appointment that best suits your schedule but please be aware that this is not always possible.

Our first priorities are that you are seen in clinic according to the recommended WHO pandemic schedule and that most of your appointments are with your primary and alternate midwives. Often this will mean that you need to have appointments during your workday. Your employer is required by law to provide the time for you to attend appointments. For clients who usually attend Aylmer or Woodstock clinics, we will do our best to schedule you in these locations. Due to limited clinic space in satellite clinics and the ongoing pandemic with increased precautions in place for cleaning between clients, we can almost guarantee that you will need to attend at least some appointments in the London office. We do not offer evening or weekend appointments.

Finally, there may be times when you have to wait to be seen. We aim to complete reduced in-person visits within 5-10 minutes in accordance with the WHO guidelines, with thorough cleaning protocols following visits with clients. However, sometimes our visits are longer if clients have presented with an unexpected pregnancy complication. In order to meet these requirements, we will perform some appointments over the phone. We ask that if you have lots of questions for your midwife, please let them know and they can contact you over the phone at a later time to discuss all of your concerns or answer other questions to reduce in person time appointments. Midwives frequently answer urgent calls from other clients and clinicians in the field during clinic days. This may also affect our schedule.

Our Aylmer Clinic

Every Tuesday, we run a satellite clinic at our Aylmer location with our Elgin County team midwives (with the exception of holidays).

The Thames Valley Midwives clinic room is located in the back building of the East Elgin Family Health Centre at 418 Talbot Street West, Aylmer. There is a large, free parking lot and this location is wheelchair accessible. This location also has an on-site ultrasound department in a different building and a laboratory department in the basement.

The clinic room is the first door on the right after walking up the stairs of the main entrance and down the hallway. Please do not enter the building until your appointment time. You may knock on the door upon arrival, but please do not enter until the midwife opens the door. We often place a sign on our door to alert you to the correct room. You must be wearing a mask before entering the building, for the duration of your appointment, and until you exit the building.

There is no administration at this location, and our room leads directly into the midwife’s office. 

Washrooms are located further down the hallway in the doctors waiting area. Please allow time to use them on your arrival as clinic time runs smoothly at this office due to limited appointment spots and thorough cleaning protocols to prevent the spread of COVID-19.

We encourage you to book your appointments in a timely manner, as spots do fill up quickly at this location. Should there be no spots available, you will be asked to come to our London location for your appointment.

Our Woodstock Clinic

We run a satellite clinic three times a week on Tuesdays, Wednesdays and Thursdays at our Woodstock location with our Oxford county team midwives (with the exception of holidays).

The Thames Valley Midwives clinic room is within a health team office located on the North Side entrance at the Inside U Health Centre at 79 Montclair Drive, Woodstock. There is a free parking lot on-site and this location is wheelchair accessible. This location does not have a lab pick up but the Lifelabs laboratory is a 6 minute drive from the clinic.

There is no administration at this location, and therefore we ask that when you come to the clinic, you take a seat in the waiting room. You DO NOT need to check in with the receptionist. Please wait in the general seating/reception area until the midwife calls you in for your appointment.

The washroom is located down the hallway from the entrance and reception area for patient use and is well sign posted. Please allow time to use them on your arrival as clinic time runs smoothly at this office due to limited appointment spots.

We encourage you to book your appointments in a timely manner, as spots do fill up quickly at this location. Should there be no spots available, you will be asked to come to our London location for your appointment.

Our Woodstock Clinic

We run a satellite clinic three times a week on Tuesdays, Wednesdays and Thursdays at our Woodstock location with our Oxford county team midwives (with the exception of holidays).

The Thames Valley Midwives clinic room is within a health team office located on the North Side entrance at the Inside U Health Centre at 79 Montclair Drive, Woodstock. There is a free parking lot on-site and this location is wheelchair accessible. This location does not have a lab pick up but the Lifelabs laboratory is a 6 minute drive from the clinic.

There is no administration at this location, and therefore we ask that when you come to the clinic, you wait in your car until your appointment time. Your midwife will call you in from the general reception area at the time of your appointment. You DO NOT need to check in with the receptionist. 

The washroom is located down the hallway from the entrance and reception area for patient use and is well sign posted. Please allow time to use them on your arrival as clinic time runs smoothly at this office due to limited appointment spots and thorough cleaning protocols to prevent the spread of COVID-19.

We encourage you to book your appointments in a timely manner, as spots do fill up quickly at this location. Should there be no spots available, you will be asked to come to our London location for your appointment.

You must be wearing a mask before entering the building, for the duration of your appointment, and until you exit the building.