Reaching Your Midwife

How to Reach Your Midwife

**Please do not go to the hospital or a walk in clinic without first notifying your midwife**

Call the office at (519) 433-5855 on a normal business day if you experience any of the following:

  • Illness with vomiting, diarrhea or fever over 38°C (100°F) and/or chills
  • Painful and/or burning urination (when you pee)
  • Your water breaks and you are GBS negative, fluid is clear with no smell, baby’s movement is felt, and you do not have fever. Call the answering service at any hour if you are anxious or worried.

For non-urgent concerns or questions that cannot wait until your next appointment, please call our administrators/office answering machine to leave a message. These messages are checked regularly and a call will be returned as soon as possible, within a maximum timeframe of 24 hours.

An answering machine will take messages when the office is closed. We will retrieve messages the next business day.

Photo courtesy: Aiden Hogervorst

Call our answering service at (519) 640-2039 at any hour of any day if you experience any of the following:

  • Persistent nausea and vomiting
  • A painful reddened area in your leg
  • You are less than 37 weeks pregnant, you have rhythmic labour contractions and/or lower backache that comes and goes, and/or if you experience any fluid (clear or bloody) that is trickling down your leg and it is of a volume where you need to wear a pad
  • Heavy vaginal bleeding that is running down your leg and/or soaking a pad within ½hr-1 hr
  • Severe abdominal pain, back or upper stomach pain
  • You have been in a motor vehicle accident
  • Severe headaches after 20 weeks gestation (excluding headaches that you are prone to when not pregnant), blurred vision or other visual disturbances, or pain under your ribs that is not related to the baby’s position
  • You have concerns about decreased fetal movement and have completed the fetal kick count as follows: 1. Lie on your left side 2. Count every movement until you have felt 6-10 movements. If this takes longer than 2 hours, page your midwife. Likewise if something doesn’t “feel” right, do not hesitate to page
  • Your water breaks (i.e. any escape of fluid from the vagina, whether a gush or a trickle) and you are GBS positive
  • You are having contractions that are 3-5 minutes apart and regular, lasting 45 seconds or more
  • You are experiencing any symptoms of the COVID-19 virus.

How to reach a midwife

Thames Valley Midwives utilizes an answering service, which is staffed by live operators 24 hours a day, 7 days a week, including holidays. The live operator will connect you to one of the on call midwives. When you need to page a midwife, simply call:

(519) 640-2039

Please tell the live operator which midwife you would like to return your call.  If the requested midwife is available, they will return your call. If the midwife you have requested is not available to return your call, another midwife will contact you, so please keep your telephone line free!

Signal for Help

During video call appointments, our midwives are looking out for signals for help. Isolation can increase the risk of violence at home. If this is the case for you, use this signal on your video call to silently show your midwife you need help.

London and Elgin Team: "The Purple Team"

Hayley Ross, Rebecca Thompson, Yuefang Liu, Dominique Guerin and Jessica Raison

London and Oxford Team: "The Green Team"

Esther Baah-Frimpong, Alison Bekendam, Jackie Droogers, Christine Geiger, Jessica Riley, Theressa Grech, Jenni Sullivan and Jessie Tarka